Privacy Notice

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In compliance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, GRUPO LISBOA 12 ESTRATEGIAS EN CREATIVIDAD S.A. DE C.V. (hereinafter, “Cyber Maintain”), with address in Mexico City and email address atencion@cybermaintain.com, is responsible for the use and protection of the data that you, as the owner, voluntarily provide us with, since in Cyber MaintainWe are committed to the legitimate, controlled, and informed processing of our users' personal data when they use our services.

Personal Data We Collect

To ensure the proper functioning of our services and effective management of our relationship with you, we collect the following personal data:

  1. Full name
  2. Phone number
  3. Email address
  4. Mailing address

This information may be collected through our website, electronic forms, direct communication, or digital contact channels. We do not collect or process sensitive personal data, nor data from individuals under legal age.

Purposes of Data Processing

Your personal data will be processed according to the principles of lawfulness, consent, information, quality, purpose, loyalty, proportionality, and responsibility as per the LFPDPPP. Therefore, your data will be used exclusively for the following purposes:

  1. Register and manage service contracts and related benefits.
  2. Maintain direct contact and provide continuous support for the issuance of CFDIs, including responses and assistance.
  3. Fulfill obligations arising from a current or future legal relationship.
  4. Provide technical assistance, after-sales support, and customer service.
  5. For internal administrative purposes.
  6. For strategic analysis and planning.

Additionally, we may use your information for secondary purposes to improve your customer experience:

  1. Sending promotions, satisfaction surveys, service updates, or tech-related news.
  2. Invitations to events, courses, or new product/service launches.

If you do not wish your data to be used for these secondary purposes, please email us at atencion@cybermaintain.com.

Data Sharing

Cyber Maintain does not transfer your personal data to third parties, except when legally required by competent authorities or when necessary to fulfill contractual obligations. Before sharing data with providers, we ensure contracts are in place that require them to protect your information and comply with minimum standards of data security and confidentiality.

ARCO Rights

You have the right to Access, Rectify, Cancel, or Object (ARCO) to the use of your personal data at any time.

To exercise these rights, please send your request to atencion@cybermaintain.com including:

  1. Full name of the data subject
  2. Clear specification of the right you wish to exercise
  3. Email or method for receiving the response
  4. A simple copy of your official ID (INE, passport, or another valid ID)

Once your complete request is received, we will respond within a maximum of 20 business days, counted in accordance with the official calendar of non-working days established by the National Institute for Transparency, Access to Information and Protection of Personal Data.

Means to Limit Use or Disclosure of Data

If you wish to stop receiving promotional emails or limit the use of your data for marketing purposes, you may send your request to: atencion@cybermaintain.com.

Information Security

Cyber Maintain has implemented physical, technical, and administrative security measures to protect your personal data against damage, loss, alteration, destruction, or unauthorized use, access, or processing.

The security and confidentiality of any information users provide through our online services are protected by a secure server using SSL encryption protocol, ensuring that all transmitted data remains encrypted and secure.

Changes to This Privacy Notice

This Privacy Notice may be modified at any time due to legal updates, internal policies, or new services. Any changes will be posted on our website or sent via your registered email if requested. You can verify updates by checking the “last updated” date.

You may review this Privacy Notice and any modifications at: https://cybermaintain.com/aviso-de-privacidad/