Welcome to Cybermaintain
This policy is applicable to all services offered by BSR SERVICIOS TECNOLOGICOS AUTOMATIZADOS Y DE REDES S.A. DE C.V., (hereinafter “Cyber Maintain”), including, but not limited to, computer equipment maintenance services, IT systems maintenance and technology consulting. By contracting our services, you accept the terms of this Cyber Maintain refund policy, being an act that meets the essential elements and validity.
Cyber Maintain reserves the right to modify this policy at any time. Any changes will be communicated through our website and will be effective upon publication.
LIMITATIONS ON REFUND
Cyber Maintain will not grant refunds in the following cases:
- Completed Services: If the service has been fully delivered and accepted by the customer, no refund will be issued.
- Administrative expenses: Any clearly defined and justified administrative expenses during the contracting and service provision process will not be reimbursed.
CONDITIONS FOR REFUND
Refunds for Cyber Maintain Services will be subject to the following conditions:
- Services Not Completed: Si el servicio contratado no ha sido completado conforme a lo acordado, el cliente puede ser elegible para un reembolso completo o parcial, dependiendo del progreso del trabajo
- Project Cancellation: In the event of cancellation of the project for reasons attributable to Cyber Maintain, a full refund of the amount paid will be issued.
- Credit: Instead of a direct refund, the customer can choose to receive a credit to their Cyber Maintain account for future hires. This credit will be visible in the "My Finances" section of the client's profile
REFUND PROCESS
The refund process will be managed by Cyber Maintain within 48 business hours of receiving the refund request.
When the client, in case of complying with the aforementioned, requests a refund, the process will be carried out as follows:
- Request refund: To start the refund process, the customer must contact Cyber Maintain via email: atencion@cybermaintain.com within the first 10 days after purchasing the service(s).
- Application Evaluation Cyber Maintain will evaluate each refund request individually. The reasons for the request and the status of the service provided up to the time of the request will be considered.
REFUND METHODS
Cyber Maintain informs you that the refund will be carried out using the same payment method used by the customer at the time of the initial transaction.
- If it was with a Credit Card: The refund will be processed through a return to the card used. This process may take up to 10 business days to be reflected in the customer's account, although in exceptional cases it could take up to 30 business days.
- Other Payment Methods: In the event that payment methods are updated in the future to other alternative options to credit or debit cards, such as PayPal or businesses with similar services, the refund will be processed to the corresponding account within a period of 10 to 30 business days, as well as in terms of the provisions of the last update of these policies.
In case of problems with the project, it may be canceled. If the project is canceled before the funds are released to the professional, the guarantee amount may be refunded to the client or maintained as a credit in their account.
PERSONAL DATA PROTECTION
Cyber Maintain is committed to protecting the personal data of its clients in accordance with the Federal Law on Protection of Personal Data Held by Private Parties. Personal data obtained during the refund process will be used solely for this purpose and will be protected in accordance with our Privacy Policy, which can be consulted on our website.
CONTACT
For any questions or additional information about this Refund Policy, the user can contact Cyber Maintain via email: atencion@cybermaintain.com.
DECLARATION OF CONSENT
The use of the portal implies the user's express consent to this Refund Policy. By using or contracting the services of Cyber Maintain, the user expressly agrees with this policy.